Privacy Policy

Access to the AKROVALIS, SL website, https://www.akrovalis.com, and through the various existing channels or social networks, which allow digital access to our company by viewing departments and activities, will be free to use, without implying that it can be misused, but only within the legal framework established for that purpose, with the exception of some areas, such as purchasing or contracting, interested clients and users will have to provide us with certain personal data, either to contact them later by telephone or email, and inform them of the requested services, or to have direct access to our website through the Registration enabled for purchases or services.

Access to the AKROVALIS, SL website is free, and the data transmitted is for the exclusive use of our company who will NOT sell, transfer or inform third parties, unless required by law or court order.

Only basic data will be requested through the website; other channels will be used for sending and receiving documents, unless expressly authorized by the user.

We do not have direct access to your data, nor do our systems allow us to know it unless you have expressly provided it, such as your name, phone number, address, or email, etc. However, we use cookies to facilitate your browsing and for statistical purposes. Our company is committed, as it should be, to respecting and complying at all times with current legislation and any necessary adaptations, respecting the principles of transparency as established in the GDPR. See our Cookie Policy .

AKROVALIS SL., reserves the right to adapt and update this privacy policy in accordance with current regulations and any updates or changes that may be made by the legislator.

The user is responsible and guarantees that the data entered on our page, such as their personal data, is true and belongs to them as a natural or legal person, and the inaccuracy or falsity of such data is the sole responsibility of the user.

WHAT DATA WE SHARE AND WHAT TOOLS WE USE FROM THIRD PARTIES

We do not share the personal data of our customers and users with third parties, but we do share your access to browsing the different areas of our website with our technology service providers in order to analyze what is of most interest and to analyze the difficulty or ease of navigation.

At some point in our business relationship, and depending on the purpose of the contracted service, various reputable companies may be involved, although the main services are carried out by:

GOOGLE, INC. DELAWARE, Mountain View, California, which complies with European standards. You can view the EU-U.S. Privacy Shield agreement at: https://support.google.com/analytics/answer/7105316?hl=es

Shipping: We work with GLS and Correos. We always look for the most efficient company to handle shipments to the destination city.

Email communications management: The Rocket Science Group LLC, which operates under the trade name Mailchimp. The user agrees to be added to the Mailchimp database upon registration and may unsubscribe at any time.

FORMS INSERTED ON OUR WEBSITE

We inform you that the data you voluntarily provide on our website is for the exclusive use of our company. It is not sold, transferred, or shared with third parties and is treated with complete confidentiality.

PAYMENT GATEWAY

Please note that when you make a payment through our website, your bank and credit card details are not stored in our databases. Instead, they are transferred directly to the bank through the payment gateway, and no card information is kept on file. This is a direct transaction between you and your bank; the bank informs us that you have made the payment, but does not share your bank details with us.

RIGHT OF ACCESS, RECTIFICATION AND DELETION OF THE USER'S PERSONAL DATA

The user may at any time exercise the right of access, rectification, cancellation, opposition, limitation and portability of their personal data in accordance with the terms established in Organic Law 15/1999 on Data Protection (LOPD), in accordance with the recent adaptation of the European GDPR regulation.

The limitation or deletion of personal data may be carried out if there are no legal obligations that impose a specific retention period, such as in the case of invoices, which must be kept for the legal period that the Tax Agency has legally established at any given time.

To exercise their rights, users must submit their request to the data controller of AKROVALIS SL. in writing, preferably via email, although they may also do so by regular mail with unambiguous identification of themselves, indicating that they wish to exercise their rights and attaching a scanned copy or photocopy of their valid ID card or Foreigner's Identity Number (NIE). This can be done at the following email addresses: Data Controller: info@akrovalis.com or Data Processor and Data Protection Officer : dpdakrovalis@lydiajardi.com

If you believe your data has not been processed correctly, you may file a complaint with the Spanish Data Protection Agency. www.aepd.es

DATA PROCESSORS

Data controller: AKROVALIS SL, CIF: B-66189739 with registered office at C/ Ramon Casas, 3. 08911 Badalona (Barcelona).

Data Controller and Data Protection Officer: Lydia Jardí. Av. Carrilet, 3, building D, 2nd floor. City of Justice of Barcelona and L'Hospitalet -08902- L'Hospitalet (Barcelona)

Responsible email: info@akrovalis.com

Purpose of processing: AKROVALIS, SL owns the website and domain https://www.akrovalis.com. It uses the information provided and the data transmitted for the commercial relationship of buying and selling the products offered on the website and to manage inquiries and provide information of interest to the user, thereby improving their user experience. Your data is not sold or transferred to third parties and is for the exclusive use of AKROVALIS SL.

We may collect your name and email address to send you our promotional emails. This information may be used to contact you about sales, special offers, and new product launches. You can object to this use at any time without giving a reason (for example, by clicking the unsubscribe link in our marketing emails).

Legal basis for processing: We do not have access to your data without your consent because you have provided it to us, and it will be stored in our database to carry out the sale and inform you about your order and products that may be of interest to you.

The data you provide for the payment of the purchase of our products is automatically redirected to a payment gateway for communication exclusively between you and the bank , so we do not process or store your data.

Recipient of your data: Your data is for the exclusive use of AKROVALIS SL. We do not transfer or sell any data of our clients, potential clients, users or visitors of our Website.

To ensure your order arrives at the address you provide, we use our own transport, courier services, and national and international transport with reputable, top-tier companies, with whom we have signed a confidentiality agreement and a non-transfer, non-sale, or non-assignment agreement regarding our customers' data.

OTHER INFORMATION ABOUT THE USER'S PERSONAL DATA

Length of time your personal data remains in our systems

The data of the user of our Website will be kept for as long as the relationship and exchange of information and commercial purchase-sale relationship lasts, which will be subject to different periods depending on the type of relationship.

In the case of clients, due to tax obligations, even if they exercise their right to have their data deleted, it must remain in our systems for the period prescribed by law for tax purposes. After this period, it will be destroyed.

In the case of website users who request information and provide us with their data, without being buyers, their data will remain in our databases, and at the user's request, will be cancelled immediately, if possible and within a maximum period of 30 days from their request.

Source of the data

The data of individuals with whom AKIROVALIS SL maintains or may maintain a commercial relationship are always obtained through the client or user of our Website, and may be obtained when making a purchase on our Website, or when requesting information, as well as during fairs and congresses, and all of them are voluntarily entered and with the relevant legal notices before filling in the forms, which can also be provided to us via postal mail, email or instant messaging.

Data Category

The data requested to provide our information and purchase services is basic; we do not request data requiring medium or high security. Data that might require this level of security, such as card payments, is processed through the bank's payment gateway. From our website, the payment gateway momentarily disconnects and then reconnects directly, initiating the financial transaction between the bank and the buyer, without any intervention from AKROVALIS SL. This connection remains in place until the transaction is complete, at which point the connection automatically reconnects to our website.

Third-party databases

AKROVALIS SL does not use data from third-party databases, even if legitimate, either through purchase or transfer, as it is obtained voluntarily from the data subjects themselves. Should this situation arise in the future, in accordance with the GDPR, data subjects will be informed of the collection of their data within a reasonable timeframe or, in the first communication with the data subject, without prior notice.

Security

We take great care in maintaining our security and threat detection systems, because your security is our priority. If we experience a system failure that jeopardizes our customers' data, whether due to our own actions or those of third parties, we will immediately inform you, providing you with the necessary information about what happened and the estimated time needed to restore secure communications, if the issue has not yet been resolved. Even if the issue has been resolved, we will still inform you so you can change your registration passwords.

In the event of a security breach in our systems, in addition to informing you, we will also notify the Spanish Data Protection Agency (AEPD) at Calle Jorge Juan, 6, 28001 MADRID, Tel. 901 100 099, in compliance with current regulations.